Refund & Cancellation Policy.

1. General Policy

Secure Line Tech aims to provide clear information about products and services before purchase. Refund and cancellation eligibility may depend on the nature of the product or service purchased.

Different products, software licenses, courses, subscriptions or professional services may have different refund conditions.

2. Digital Products and Software

Digital products and software may be subject to different refund conditions because delivery, activation, installation or access may occur electronically.

Once a digital product has been delivered, activated, installed or accessed, refund eligibility may be limited except where required by applicable law or where Secure Line Tech determines that a refund is appropriate.

3. Software Delivery

Where software is manually delivered after a successful purchase, the order may be considered fulfilled once the applicable delivery process has been completed.

If you experience a genuine technical issue preventing use of a purchased product, please contact support so that the issue can first be reviewed and, where appropriate, resolved.

4. Online Courses

Course purchases may provide access to digital lessons, videos, PDFs, quizzes and other educational materials.

Because course content may become accessible immediately after purchase, refund eligibility may be limited after course content has been accessed or substantially used, subject to applicable law and any specific course refund terms displayed at purchase.

5. Professional Services

For custom development, cybersecurity, IT, consulting, automation or other professional services, cancellation and refund terms may depend on the applicable quotation, proposal, service agreement or project terms.

Work already completed, resources committed, third-party costs or other non-recoverable expenses may affect the amount eligible for refund.

6. Duplicate or Incorrect Payments

If you believe that you have been charged more than once for the same transaction, please contact us with the relevant order or transaction details.

Verified duplicate payments may be reviewed for appropriate correction or refund.

7. Failed Transactions

A payment may occasionally appear as deducted by a bank or payment provider even though the order was not successfully completed.

Such transactions may require verification with the payment provider before the order status can be confirmed or any applicable refund/reversal can be processed.

8. Cancellation Requests

Cancellation requests should be submitted as soon as possible after placing an order.

Cancellation may not be possible after an order has been fulfilled, software delivered or a service/project has already commenced, subject to the applicable product or service terms.

9. Refund Request Process

To request a refund, contact Secure Line Tech through our official support or contact channel and provide:

• Customer name
• Registered email address
• Order or transaction reference
• Product or service purchased
• Reason for the refund request
• Relevant supporting information, where applicable

We may request additional information when necessary to verify the transaction and assess the request.

10. Refund Review

Refund requests are reviewed based on the applicable product or service terms, transaction status, delivery or access status, technical circumstances and applicable law.

Submission of a refund request does not automatically guarantee approval.

11. Approved Refunds

When a refund is approved, the refund will generally be processed through the applicable payment method or payment provider, where technically and legally possible.

The time required for the refunded amount to appear in a customer's account may depend on the payment provider, bank or financial institution.

12. Non-Refundable Circumstances

Subject to applicable law, refunds may generally not be available where:

• A digital product has already been delivered or activated.
• Course content has been accessed or substantially used.
• A custom service has already been performed.
• Work has been completed according to the agreed requirements.
• The issue results from unauthorized, improper or incompatible use by the customer.
• The applicable product or service agreement specifically excludes the requested refund.

13. Product or Service Issues

If a purchased product or service does not work as reasonably expected, customers are encouraged to contact support before requesting a refund.

Where technically possible, Secure Line Tech may attempt troubleshooting, correction, replacement or another appropriate resolution.

14. Chargebacks

Customers should contact Secure Line Tech first when there is a payment or order dispute that can reasonably be resolved through our support process.

Nothing in this policy limits any rights a customer may have under applicable payment, consumer protection or other applicable laws.

15. Changes to This Policy

Secure Line Tech may update this Refund & Cancellation Policy when necessary to reflect changes to products, services, payment processes or legal requirements.

The latest version will be published on this page with an updated revision date.

16. Contact Us

If you have a question about a refund, cancellation or payment, please contact our team with your order or transaction details.